Our Terms
Terms and Conditions
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Effective Date: 12/08/23
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Acceptance of Terms
Welcome to Elite Luxury Cleaning Services! By accessing or using our website (https://www.eliteluxuryclean.co.uk/), you agree to comply with and be bound by these Terms and Conditions. If you disagree, please do not use our website.
By employing our services, you agree to our simple terms and conditions.
We send out automated text messages the day before we are due so that you can leave access areas unlocked. We do our utmost to gain entry safely with a ladder to go over gates if they are locked, but sometimes this is impossible if the gates are wobbly, have trellises, spikes, etc. We also can’t clean if we need to access the back through a garage and it’s locked. If we struggle to gain access to the back of the property, we will have to charge the full price. We will do everything we can for this not to be the case, but if it’s beyond our control, then we will have to charge full price. If we currently only clean the front of your house as standard, please understand that’s all we will clean, and that’s all you will get charged for. We will only charge full price if we have agreed to clean the whole house but can’t access the back of the property.
If for any reason we cannot clean your house due to building works etc., or we get turned away for any reason (including cancellations on the day) we will have to charge full price for doing so. On the evening you receive the text or anytime before that point. If you could either email or ring us on the contact details provided below, then we can allocate your space for that day to another customer. We can’t logistically do that if it happens when we turn up to clean your property.
When we sign up a new customer all our sign up, sheets state that we can clean through the rain. We have done this for many years and on thousands of clients windows. Because there are no significant impurities in rainwater, it doesn’t affect our pure water system and the result. All the work carried out we guarantee for 24 hours, so if you do have any issues, please let us know asap, and we will rectify it. If we turn up to your property on the day and we are asked not to clean because of rain, then we will have to charge full price because of the space we have allocated you in the round, on that day.
Cancellations. If you’d like to cancel at any time, please ring or email us before the day you are due for a clean. We cannot accept cancellation on the day of the clean as we would have allocated you the space on the round. We sign all customers initially for a four clean term. Then a rolling monthly agreement going forward. You will receive a cancellation code if you ring or email to confirm receipt of the request to cancel before the day of the clean.
Use of the Website
– You must be at least 18 years old to use our website.
– You agree to use our website for lawful purposes only and not to engage in any activities that may violate laws, regulations, or the rights of others.
Intellectual Property
– All content on our website, including text, graphics, images, logos, and software, is our intellectual property protected by copyright and other applicable laws.
User Content
– You are solely responsible for any content you submit to our website, and you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute your content.
Limitation of Liability
– We are not liable for any damages, losses, or liabilities arising from your use of our website or your inability to access it.
– We are not responsible for the accuracy or reliability of any information on our website.
Third-Party Links
– Our website may contain links to third-party websites. We do not endorse or control these sites and are not responsible for their content or practices.
Indemnification
– You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your use of our website or violating these Terms and Conditions.
Termination
– We reserve the right to terminate or suspend your access to our website at any time for any reason.
Changes to Terms and Conditions
– We may update these Terms and Conditions from time to time. Check the “Effective Date” at the top to see when the terms were last revised.
Governing Law
– These Terms and Conditions are governed by the laws of [your jurisdiction].
Contact Us
– If you have any questions about these Terms and Conditions, please get in touch with us at info@eliteluxuryclean.co.uk